Booking Process & Fees

At Captured by Alesia , we believe booking your session should be simple, transparent, and personalized. Our booking process is designed to make sure every detail is confirmed before your session while giving you a dedicated point of contact throughout the experience.

How Our Booking Process Works

1. Start With a Simple Inquiry

Your booking process begins with a simple inquiry.

You can contact us through:

Our website
Social media
Directly through a member of our staff

Our staff will respond to inquiries within 24 hours of receiving them.

All inquiries are reviewed by our Processing Team, who will gather the information needed to determine availability and create the best experience for your session.

This may include:

Desired session date
Desired session time
Session type
Location
Number of people
Any special requests or additional information that may be helpful

2. Availability & Photographer Assignment

Once our Processing Team has the necessary information, we will determine whether we have a photographer available for your requested date and time.

If we are able to accommodate your session, a photographer will be assigned to your booking.

You will then receive a custom quote, invoice, and booking contract for your session.

Please note that receiving a quote does not mean your session is officially booked or confirmed.

3. Your Custom Quote & Lead

Your custom quote will include a designated staff member who will serve as your direct point of contact throughout the booking process.

This person is your LEAD.

Your LEAD is available to assist with questions, updates, changes, and other communication related to your session.

Once a LEAD is assigned, your LEAD does not change.

This allows you to have a consistent point of contact who is familiar with your session and its details.

4. Required Steps to Confirm Your Session

A session is not considered officially confirmed until all required booking documents and payments have been completed.

Before your session can be confirmed, you must:

Review, sign, and return your custom quote.
Pay your invoice.
Sign and return all required booking contracts.

All three requirements must be completed before your session is officially confirmed.

Payment & Invoicing

Secure Payments Through Square

We use Square as our third-party payment and invoicing provider.

Square has been overly helpful to our growth as a company and allows us to provide our customers with an additional layer of security when making payments.

Rather than our company directly processing and managing your payment information, Square handles the invoicing and payment collection process.

Our invoices are created through Square and sent directly to the customer. Payments are then collected securely through Square's payment system.

Because Square is a separate third-party payment provider, there are certain protocols, requirements, policies, and fees that are established and controlled by Square.

We do not have control over Square's payment protocols, requirements, processing policies, or additional fees that Square may apply.

Any fees or requirements imposed by Square are determined by Square and are outside of our control.

By completing payment through a Square invoice, you acknowledge that your payment is being processed through a third-party payment provider and is subject to Square's applicable terms, requirements, and fees.

Upfront Payment Requirements

Payment requirements may vary depending on when your session is booked.

Sessions Within 90 Days

Session inquiries made within 90 days of the requested session date require upfront payment.

This means payment must be completed before the session can be confirmed.

Discounts & Promotions

All sessions booked using discounts, promotions, special offers, or promotional pricing require upfront payment.

Promotional pricing may have additional terms or restrictions, which will be communicated at the time of booking.

Your Confirmation Call

Once your session has been officially confirmed, your LEAD will schedule a call with you prior to your session date.

This call allows us to:

Confirm your session details
Review the date and time
Confirm the location
Go over any special requests
Answer questions
Make sure everyone is on the same page before your session

Our goal is to make sure you feel prepared and confident before your session day arrives.

Weddings

Wedding bookings receive additional communication and planning support.

Your Wedding LEAD will confirm three meetings prior to your wedding to review details, answer questions, and ensure everything is properly prepared for your wedding day.

Travel & Location Fees

Our standard services cover sessions located within:

Massachusetts
Rhode Island
Connecticut
New Hampshire

Additional fees may apply to sessions located outside of these states.

Travel, mileage, accommodations, permits, or other location-specific expenses may be included in your custom quote when applicable.

Any applicable fees will be communicated to you before your booking is confirmed.

Booking Process & Fees

At Captured by Alesia , we believe booking your session should be simple, transparent, and personalized. Our booking process is designed to make sure every detail is confirmed before your session while giving you a dedicated point of contact throughout the experience.

How Our Booking Process Works

1. Start With a Simple Inquiry

Your booking process begins with a simple inquiry.

You can contact us through:

Our website

Social media

Directly through a member of our staff

Our staff will respond to inquiries within 24 hours of receiving them.

All inquiries are reviewed by our Processing Team, who will gather the information needed to determine availability and create the best experience for your session.

This may include:

Desired session date

Desired session time

Session type

Location

Number of people

Any special requests or additional information that may be helpful

2. Availability & Photographer Assignment

Once our Processing Team has the necessary information, we will determine whether we have a photographer available for your requested date and time.

If we are able to accommodate your session, a photographer will be assigned to your booking.

You will then receive a custom quote, invoice, and booking contract for your session.

Please note that receiving a quote does not mean your session is officially booked or confirmed.

3. Your Custom Quote & Lead

Your custom quote will include a designated staff member who will serve as your direct point of contact throughout the booking process.

This person is your LEAD.

Your LEAD is available to assist with questions, updates, changes, and other communication related to your session.

Once a LEAD is assigned, your LEAD does not change.

This allows you to have a consistent point of contact who is familiar with your session and its details.

4. Required Steps to Confirm Your Session

A session is not considered officially confirmed until all required booking documents and payments have been completed.

Before your session can be confirmed, you must:

Review, sign, and return your custom quote.

Pay your invoice.

Sign and return all required booking contracts.

All three requirements must be completed before your session is officially confirmed.

Payment & Invoicing

Secure Payments Through Square

We use Square as our third-party payment and invoicing provider.

Square has been overly helpful to our growth as a company and allows us to provide our customers with an additional layer of security when making payments.

Rather than our company directly processing and managing your payment information, Square handles the invoicing and payment collection process.

Our invoices are created through Square and sent directly to the customer. Payments are then collected securely through Square's payment system.

Because Square is a separate third-party payment provider, there are certain protocols, requirements, policies, and fees that are established and controlled by Square.

We do not have control over Square's payment protocols, requirements, processing policies, or additional fees that Square may apply.

Any fees or requirements imposed by Square are determined by Square and are outside of our control.

By completing payment through a Square invoice, you acknowledge that your payment is being processed through a third-party payment provider and is subject to Square's applicable terms, requirements, and fees.

Upfront Payment Requirements

Payment requirements may vary depending on when your session is booked.

Sessions Within 90 Days

Session inquiries made within 90 days of the requested session date require upfront payment.

This means payment must be completed before the session can be confirmed.

Discounts & Promotions

All sessions booked using discounts, promotions, special offers, or promotional pricing require upfront payment.

Promotional pricing may have additional terms or restrictions, which will be communicated at the time of booking.

Your Confirmation Call

Once your session has been officially confirmed, your LEAD will schedule a call with you prior to your session date.

This call allows us to:

Confirm your session details

Review the date and time

Confirm the location

Go over any special requests

Answer questions

Make sure everyone is on the same page before your session

Our goal is to make sure you feel prepared and confident before your session day arrives.

Weddings

Wedding bookings receive additional communication and planning support.

Your Wedding LEAD will confirm three meetings prior to your wedding to review details, answer questions, and ensure everything is properly prepared for your wedding day.

Travel & Location Fees

Our standard services cover sessions located within:

Massachusetts

Rhode Island

Connecticut

New Hampshire

Additional fees may apply to sessions located outside of these states.

Travel, mileage, accommodations, permits, or other location-specific expenses may be included in your custom quote when applicable.

Any applicable fees will be communicated to you before your booking is confirmed.

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