Frequently Asked Questions

Have questions before booking your photography session? We’ve got you covered! Below are some of our most frequently asked questions. If you don’t see the answer you’re looking for, feel free to reach out to us directly.

Can I change my session date or time after booking?

We understand that plans can change! Date and time changes may be accommodated depending on availability if the session is more than 60 days out. Please contact us as soon as possible if you need to reschedule. If the date change happens after the 60 day grace period before a session, you may be subject to loosing a refund. 

How many photographers will be at my session?

Most standard photography sessions are photographed by one photographer. Larger events, weddings, or custom packages may include (1-2) additional photographers depending on the package selected and the needs of your event.

Do you offer videography?

Yes! We do offer videography. Our videography options can be added to certain photography packages or customized to fit your needs. Contact us to learn more about available video services.

Where can I find promotions and discounts?

Our latest promotions, special offers, and discounts are announced through our official social media platforms. Be sure to follow Captured by Alesia so you don’t miss limited-time offers! Some promotions may only be available through specific platforms or for a limited number of bookings. Our worldwide promotions will be listed on the front page of our website.

Do you offer a military discount?

Yes. Military discounts are given at 25% of the package rate. Please contact us before booking to learn more about eligibility. 

Do you offer custom photography packages?

Absolutely! We understand that every client and event is different. If our standard packages don't quite fit what you're looking for, we can work with you to create a custom package based on your photography needs, coverage time, location, images, and additional services.

What camera do you use?

We use professional Canon photography equipment selected to provide high-quality, beautiful images in a variety of lighting and shooting conditions. Our equipment may vary depending on the type of session or event, allowing us to choose the best setup for your specific needs. Our team is always exploring new equipment. Submit an inquiry to follow up on our latest technology. 

How do I book a photography session?

Booking is easy! Start by submitting an inquiry request through our website or social media platforms. Tell us about your session, preferred date, location, and what type of photography you're interested in. We’ll review your request and get in touch with you regarding availability and the next steps. Once we confirm availability, you will be sent a quote that must be sent back signed. Once signed, you will be sent an invoice for payment. Deposit or full payment may be due depending on the service. Once the payment is complete, your booking is secured. After securing your booking, we will sign contracts and go over everything for your session. 

How can I submit a testimonial?

We love hearing from our clients! After your session or event, you can submit your testimonial through our website's Testimonials section or by contacting us directly. Your feedback helps us continue improving and allows future clients to learn about your experience with Captured by Alesia.

When is payment due?

Payment requirements may vary depending on the session date or package selected. Your quote and invoice will outline the payment schedule, including any required deposit or upfront payment, as well as the final payment due date.

What payment methods do you accept?

We use Square to process all payments. Payment methods include credit, debit, cashapp pay and financing. Payment instructions will be provided during the booking process. Please contact us if you have questions about a specific payment method.

What happens after I submit a booking request?

Submitting a request does not necessarily mean your session is immediately confirmed. We review booking requests and will contact you with confirmation and any additional information needed to finalize your session.

Can I ask questions before booking?

Of course! We encourage you to reach out with any questions, ideas, or special requests before booking. We want you to feel comfortable and confident choosing Captured by Alesia to capture your special moments.